If you hit an error trying to sign in to Bluu or create your Flow ID, this page explains what each error means and exactly what to do next.
Most sign-in problems come from one of three things: your Flow ID isn't linked to a bill, the Flow ID you're using isn't the one on your Flow bill, or your account isn't yet provisioned for Bluu. The fixes below cover all three.
🔗 Strongly recommended — link all your Flow services to one Flow ID.
Many customers end up with their phone on one Flow ID, their internet on another, and their TV on a third. Bluu may live on one of them while you keep trying to sign in with another — that's a very common cause of sign-in errors. Link every Flow service you have (mobile, internet, TV, BLUU) to the same Flow ID in the Top Up Flow app. See How Do I Verify If I Have Bluu? to check what's on your account.
🔵 "Bluu Sign-in Error" — the app can't connect
What you see: A pop-up titled "Sign In Error" that says "The app is having trouble connecting to the TiVo service. Please check your network connection and try again. If the problem persists, you may need to call Customer Support."
🔵 You may also see this as "Sign In Error / General Error"
Some devices show a plain black screen titled Sign In Error with a single line that says General Error and two buttons — Try Again and Return to Sign In. This is the same root cause as the TiVo service message above — your account is not provisioned for Bluu, or you're using the wrong Flow ID. Follow the same fix steps below.
💡 Easiest first step: before troubleshooting, verify which Flow ID actually has Bluu on it. The Top Up Flow app shows you at a glance — see How Do I Verify If I Have Bluu?.
What it really means: This message is misleading — it's almost never a network issue. It means your account is not provisioned for Bluu. Usually one of three things is happening:
- You're using the wrong Flow ID — the Flow ID you typed isn't the one linked to your Flow bill.
- Your Flow account isn't activated for Bluu yet — Flow hasn't added Bluu to your account.
- You don't have Bluu access on your plan — your account may not qualify, or the Bluu add-on hasn't been added.
How to fix it
- Confirm which Flow ID is linked to your bill. Go to discoverflow.co and sign in. If you can sign in and see your bill (see the next section), that's the Flow ID Bluu wants. If you can't sign in, you may need to create your Flow ID — see How to Create a Flow ID and Link Your Bill.
- Try Bluu again with that exact Flow ID. Tap Return to Sign In on the error pop-up and enter the Flow ID confirmed at discoverflow.co.
- Still stuck? Your account may not yet be provisioned for Bluu. Contact your local Flow team — see Contact Bluu — All Regions Directory.
✅ How to confirm your bill is linked (the good-path reference)
When you sign in at discoverflow.co with the right Flow ID, you should see a dashboard like the one below — with your Home account number showing as Active. That's the proof your Flow ID is correctly linked to your bill, and the Flow ID you should use in the Bluu app.
If you can sign in but don't see any account, the Flow ID exists but isn't linked to your bill yet — see How to Create a Flow ID and Link Your Bill.
🔴 "Account Already Linked"
What you see: An Add Account screen with a red ✕ icon and the message "Account Already Linked — This account is currently registered or linked to flowte***@gmail.com. Try to log in again, or unlink the account."
What it really means: The Flow bill you're trying to link is already attached to a different Flow ID (you can see a hint of the email — the first few letters before the asterisks).
How to fix it
- Try to remember which email/Flow ID is the original one. The hint shows the first few letters — if you recognise it, try signing in with that Flow ID instead of creating a new one.
- Reset that older Flow ID's password if you can't remember it. At discoverflow.co, use the Forgot Password link.
- Can't access the original Flow ID? Tap Support on the error screen, or contact your local Flow team — see Contact Bluu — All Regions Directory. They can unlink the old Flow ID so you can link the bill to your new one.
📧 The verification-code email — what to expect
After you create your Flow ID, Flow sends a verification-code email so you can activate your account. The email looks like this — a 6-digit code under "Please enter this code to activate your account":
If you don't see the email:
- Check your Spam / Junk folder. Verification emails often land there.
- Search your inbox for "Flow ID" or "activate your account".
- Wait 2-3 minutes — it usually arrives quickly but can be delayed.
- Still nothing? Try the Resend button on the verification screen, or start over.
🔴 "Incomplete Registration"
What you see: A screen titled "Incomplete Registration" that says "Your account registration is incomplete. To access your account, please complete the registration process." with two buttons: Complete Registration and Go to Login.
What it really means: You created your Flow ID but never entered the verification code from the activation email. Your account is on hold until you finish that step.
How to fix it
- Tap Complete Registration.
- Check your inbox (and Spam / Junk) for the verification email.
- Enter the 6-digit code on the verification screen.
- Once verified, you'll be sent through to sign in normally.
🔴 "System Error" during sign-up
What you see: A screen titled "System Error" that says "We're sorry! We have not been able to obtain your service information." with Try Again and Support Chat buttons.
What it really means: A glitch happened while your new account was being finalised. The good news: in most cases, your Flow ID was actually created successfully — only the verification step misfired.
How to fix it
- Tap Try Again. Do not create a new account — your Flow ID is likely already there.
- Go to Sign In and enter the email + password you just created.
- You should now see "Incomplete Registration" (see above). Tap Complete Registration and enter the verification code from your email.
- Once verified, you'll be signed in.
🙋 Still need help?
If none of these match the error you're seeing, or you've tried the steps above and still can't sign in, see:
- How to Create a Flow ID and Link Your Bill — full Flow ID walkthrough.
- Bluu Troubleshooting — Common Issues & Quick Fixes — general troubleshooting.
- Contact Bluu — All Regions Directory — reach the Flow team in your country.
Last updated: 2026-06-02.